1. Our approach
Blaze Spins at www.blazespins.com, operated by One Touch Exch Co. Ltd, provides gambling services for eligible adults. Gambling carries financial risk and can cause harm. It should be a form of entertainment, not a source of income or a way to solve financial difficulties.
We offer deposit limits and temporary or permanent self-exclusion to help you control or stop your use of this casino. Support is available 24/7 by live chat and email. Requests to activate or change these controls must be sent to support@blazespins.info so they can be recorded and applied.
2. Keeping gambling under control
Set a budget you can afford to lose and keep essential living expenses separate.
Do not borrow money to gamble or chase previous losses.
Set aside time for other activities and take regular breaks.
Avoid gambling when distressed or when alcohol or other substances affect your judgement.
Monitor the time and money you spend and whether gambling affects work, relationships or responsibilities.
Stop and seek support if gambling no longer feels manageable.
3. Recognising possible harm
Consider whether gambling has affected your work or relationships, caused you to spend more than intended, led you to borrow, prompted repeated attempts to recover losses, or become difficult to stop.
You do not need to answer “yes” to a majority of questions, reach a particular loss amount or receive a diagnosis before seeking help. These prompts are not a diagnostic assessment. If any aspect concerns you, you can contact Support to restrict the account and seek independent assistance.
4. Deposit limits
You may request a deposit limit by emailing support@blazespins.info. State the limit amount and the period you want it to cover. Support will confirm the applicable period, how the limit is calculated and when it takes effect.
New or reduced deposit limits are applied as soon as possible and within 24 hours of receiving your request. We will confirm implementation and the effective time. Any shorter timeframe required by applicable law or licence conditions takes precedence. While your request is pending, do not make further deposits if you need an immediate restriction.
Requests to increase or remove a limit must also be made by email. Support reviews and responds within 24 hours. A new or reduced limit remains in force for at least 24 hours from activation. An increase or removal will not take effect before that minimum period ends or before any longer applicable cooling-off period or safeguard has been satisfied. We will confirm when the change takes effect; a response to your email does not itself change the limit.
A deposit limit controls deposits within its confirmed scope. It does not itself limit stakes, time spent or losses from money already in the account. If you need to stop gambling altogether, request self-exclusion.
5. Temporary breaks and self-exclusion
You may request a temporary break or self-exclusion for a period of your choice, with a minimum duration of 24 hours from activation, such as one day, seven days, one month or another specified period. You may also request permanent self-exclusion.
Email support@blazespins.info from your registered address, identify your account and state the requested duration or that exclusion should be permanent. You do not have to give a detailed personal explanation. Support may request information reasonably necessary to identify the account securely.
Self-exclusion requests must be submitted by email and are applied manually by Support. We will act as soon as possible and apply the restriction within 24 hours of receiving a request that identifies the account. Any shorter timeframe required by applicable law or licence conditions takes precedence. We will confirm activation, scope and duration and suppress gambling marketing to the excluded account. Do not continue gambling while your request is being processed.
Once effective, exclusion prevents gambling through the account. A temporary exclusion cannot be ended early and remains in force for the full confirmed period. The account does not reopen automatically when that period ends. Permanent self-exclusion does not expire and the account will not be reopened for gambling.
6. Scope and protection of funds
This policy explains how to request self-exclusion through Blaze Spins. Support will confirm the scope of the restriction, including any other brands that must be covered under applicable law or the licence conditions governing One Touch Exch Co. Ltd. This policy does not limit any obligation to apply exclusion across brands. For accounts with other gambling operators, contact those operators separately.
Do not open or use another account or another person's credentials to bypass exclusion. We take reasonable steps to identify and prevent attempts to evade restrictions. One account per person and household remains the rule under the General Terms.
Self-exclusion does not remove your right to request legitimate remaining cash balances and withdrawable winnings, subject to necessary verification and lawful checks. You will not be required to continue gambling or complete wagering to obtain the refund described below or a refund required by law.
If self-exclusion interrupts an active deposit bonus, we will cancel the bonus and refund the unused part of the qualifying deposit in that bonus pocket. The refund is the lower of the original qualifying deposit and the remaining real-money deposit funds in that pocket; it excludes bonus credit and non-withdrawable bonus winnings. We will account separately for any winnings already eligible for withdrawal. This calculation applies only to the affected bonus pocket and does not cap or forfeit unrelated legitimate cash balances or withdrawable winnings. The bonus-expiry rule will not be used to forfeit the deposit refund described here. Any greater refund or payment required by applicable law takes precedence.
An incoming external cryptocurrency transfer may still arrive after a restriction is applied. It does not authorise further gambling. Contact Support so the transfer can be reviewed and handled appropriately.
7. Account closure and reopening
Ordinary account closure and self-exclusion are different. If you are closing an account because gambling is causing harm, tell Support that you want self-exclusion so the relevant protections can be applied. We will not encourage you to reverse a self-exclusion request or use promotional offers to keep you gambling.
After a temporary exclusion has ended, you must email support@blazespins.info to request reopening. Support will review the request and manually reopen the account only after the full exclusion period and any applicable safeguards or cooling-off requirements have been satisfied. Reopening is not automatic or guaranteed. A request to close or exclude an account is not conditional on accepting marketing, cancelling a complaint or completing further gambling.
8. Independent help
Independent organisations can provide assistance beyond account controls:
Gambling Therapy offers global, free practical advice and emotional support for people affected by gambling.
Gamblers Anonymous provides information about peer-support meetings.
GamCare provides gambling support information and services, particularly for people in Great Britain.
Check each organisation's website for its current services, availability and geographic coverage. Casino Support can implement account controls but is not a substitute for independent counselling or healthcare. You may also consider device-level gambling-blocking tools or payment-provider gambling blocks where available.
9. Underage gambling
You must be at least 18 or the higher minimum legal gambling age applicable to you. Underage gambling is prohibited. We may request proof of age and restrict or close an account where age cannot be established or underage access is identified. Funds and records will be handled according to applicable law and our policies.
Parents and guardians can help by securing devices and payment details, keeping account credentials private, logging out of gambling accounts and considering age-appropriate filtering controls. Adults must not allow a minor to use their account. These precautions do not replace our own age-control and other legal responsibilities.
10. Privacy, assistance and complaints
We handle limit requests, exclusion records and related communications according to the Privacy Policy. Necessary records may be kept to enforce restrictions, including permanent exclusion, even after ordinary account closure.
For assistance, a delayed restriction or a complaint, email support@blazespins.info or contact live chat. Include the request time and account reference where available. Support is available 24/7, and complaint procedures are set out in the General Terms.