1. Introduction and data controller
This Privacy Policy explains how personal data is collected, used, shared, retained and protected when you use www.blazespins.com and the services of Blaze Spins.
The data controller is One Touch Exch Co. Ltd, registration number 129024, registered at Trust Company Complex, Ajeltake Road, Marshall Islands MH96960, which operates Blaze Spins. References to “we”, “us” and “our” mean that company in connection with this casino.
For privacy questions or requests, contact support@blazespins.info. This notice explains our processing practices; acknowledging it is not blanket consent to every use of your information.
2. Personal data we collect
Depending on your use of the services and the checks required, we may process:
- Identity and contact details: name, date of birth, residential address, country, email address and phone number.
- Account and activity records: registration details, account status, games played, wagers, results, bonus activity and account preferences.
- Payment records: deposits, withdrawals, transaction references, payment-method details and cryptocurrency wallet addresses.
- Verification information: identity documents, proof of address, selfies, liveness recordings or images, verification results and payment-ownership evidence.
- Financial due-diligence information: source-of-funds and, where necessary, source-of-wealth documents.
- Technical and security data: IP addresses, device and browser information, login records, cookies and indicators of suspected fraud.
- Communications and preferences: support messages, complaints, marketing choices, deposit limits and self-exclusion records. Communications may contain sensitive information you choose to provide.
We obtain data directly from you, through your account activity and devices, and from relevant service providers such as payment processors and identity-verification providers. Providers may use lawful verification sources to check the information supplied.
3. Purposes and grounds for processing
The grounds we rely on depend on the activity and applicable law. Where the relevant legal framework distinguishes these grounds, our processing is organised as follows:
| Purpose | Applicable processing ground |
|---|---|
| Registering and managing your account; supplying games, bonuses and payments | Performance of our agreement with you, where the processing is necessary for that purpose |
| Providing support and resolving account or transaction issues | Performance of the agreement; legitimate interests in resolving disputes where applicable |
| Required identity, age, financial crime and regulatory checks; legally required recordkeeping and reporting | Compliance with applicable legal obligations |
| Additional fraud prevention, account security and protection of our systems | Legitimate interests in protecting players, funds and services, balanced against your rights where that ground is available |
| Applying deposit limits and self-exclusion and retaining necessary exclusion records | Applicable legal obligations and legitimate interests in preventing gambling harm, as appropriate |
| Sending promotional communications | Consent where required; otherwise another ground permitted by applicable law, with an available opt-out |
| Optional analytics or advertising technologies | Consent where required, or another ground only where applicable law permits it |
| Publishing identifiable winner information | Your permission, including consent where required |
Where information is sensitive or legally protected, including biometric information used to identify you, an additional lawful condition is required where applicable. We obtain explicit consent where required and provide the relevant information before collection. We do not treat ordinary account registration as explicit biometric consent.
Providing information necessary to deliver the service or perform required checks is a condition of accessing the relevant service. If it is not provided, we may be unable to open or maintain the account, verify you or process a transaction. Optional marketing choices do not determine eligibility for ordinary account services.
4. Sumsub verification and automated processing
We use Sumsub for identity verification, including document checks, selfies and liveness checks. When verification is required during a withdrawal request, we transfer relevant account details to Sumsub as the verification process starts. These checks may involve automated analysis of identity documents and facial information to assess authenticity, match the applicant to the document and detect impersonation.
Automated verification may approve a submission, flag an issue or require further review. If verification fails or you believe the result is incorrect, contact support@blazespins.info to request a manual review and submit an explanation or supporting information. You may also exercise any rights concerning automated decisions available under applicable law.
Sumsub's handling of verification data is further described in its service privacy notice. It may act on our behalf and, for purposes identified in its own notice, as a separate controller. Use of Sumsub does not transfer all of our responsibilities as your casino's data controller to that provider.
5. Sharing and disclosure
We do not sell or rent personal data. We may share necessary information with payment processors, banks and wallet services; Sumsub and other relevant verification or fraud-prevention services; gaming providers; IT, hosting and communications providers; professional advisers; and authorities or other parties where disclosure is lawfully required or permitted.
We share only information appropriate to the purpose and apply contractual and security safeguards where required. Providers acting on our instructions must process data for authorised purposes. Banks, authorities and other independent controllers may also have their own legal duties and privacy notices.
We use deposit-limit and self-exclusion records to administer the requested controls, suppress gambling marketing where appropriate and meet applicable recordkeeping obligations. Details of the controls are set out in our Responsible Gaming Policy.
6. Retention
Personal data is retained only for as long as necessary to fulfil contractual obligations, comply with legal and regulatory requirements, resolve disputes and enforce our Terms and Conditions.
The applicable period depends on the type of record, the purpose for which it is held, account status, applicable recordkeeping requirements and any ongoing dispute or investigation. Account closure or a deletion request does not automatically require immediate deletion of records that must lawfully be retained. Necessary self-exclusion records may be retained to prevent reopening, including during permanent exclusion.
After the applicable retention period expires, data is securely deleted or anonymised. Contact support@blazespins.info for information about retention of your records. Service providers may have separate lawful retention obligations, as explained in their notices.
7. International transfers
Your personal information may be stored or accessed outside your country of residence by us and the service providers described in this policy. This can occur when providers host our systems, process payments, verify identity or provide support. Where applicable law requires protection for an international transfer, we use the required lawful transfer arrangements and safeguards.
Contact support@blazespins.info for information about the countries involved and the safeguards applicable to your data, including how to obtain a copy where available.
8. Security
We use appropriate technical and organisational measures to protect information against unauthorised access, loss, alteration and disclosure. Access is limited to authorised people who need it for their duties. No online service can guarantee absolute security.
Keep your account credentials confidential. Submit verification documents through the designated secure verification process. If you need assistance, contact Support; do not send passwords or unnecessary sensitive documents by email or live chat.
9. Your privacy rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability of eligible data or information about our processing. You may object to processing where that right applies, withdraw consent for consent-based processing and exercise applicable rights regarding automated decisions.
Withdrawal of consent does not affect lawful processing already carried out or processing based on another valid ground. Some requests may be limited by legal obligations, the rights of others or lawful retention requirements.
Send requests to support@blazespins.info. We may verify your identity proportionately before disclosing or changing information. We will respond within the period required by applicable law and explain any lawful refusal or extension. You may complain to the competent data-protection authority where that right applies; contacting us first does not remove that right.
10. Cookies, marketing and publicity
We use cookies and similar technologies for core website operation and security. These technologies store or access information on your device and may also be used for preferences, analytics or marketing. Some expire when your session ends; others remain until they expire or are deleted. Optional technologies are used only where permitted by applicable law, including obtaining prior consent where required. Refusing optional tracking does not prevent necessary account and security functions.
You can manage or delete cookies through your browser, although blocking essential cookies may affect functionality. Where on-site cookie choices are presented, you can use them to change the relevant preferences or withdraw consent. Withdrawing consent does not affect processing lawfully carried out beforehand. Contact support@blazespins.info for assistance. Browser settings are not a substitute for obtaining consent where prior consent is legally required.
You may unsubscribe from promotional emails using the unsubscribe option or contact Support to change your marketing preferences. Essential account, payment, security and legal communications may still be sent. Gambling marketing to a self-excluded account will be suppressed under the Responsible Gaming Policy.
We will ask for permission before publishing identifiable information about a major win, including a first name, surname initial, country or prize amount that can identify you. Declining promotional publicity does not affect an otherwise valid payout.
11. Children and policy changes
Our services are not intended for anyone below 18 or the higher legal gambling age applicable to them. If we learn that an underage person has supplied information or used an account, we will restrict access and handle the information and funds according to applicable law and our policies.
We may update this notice as our processing or legal obligations change. The current version will be available on the website, and we will notify you of material changes where required. A policy update or continued use does not supply new consent where separate consent is required.