1. Introduction
This KYC Policy explains the identification, verification and ongoing review procedures for Blaze Spins at www.blazespins.com. The casino is operated by One Touch Exch Co. Ltd, registration number 129024, registered at Trust Company Complex, Ajeltake Road, Marshall Islands MH96960, under Anjouan gaming licence ALSI-202506039-FI2.
We use Sumsub to support identity verification, including document checks and selfie/liveness checks. This policy is read with the General Terms, Bonus Terms, AML Policy and Privacy Policy.
2. When verification is required
Full KYC verification is required before the first withdrawal of bonus-related winnings, including winnings from deposit bonuses, free spins and free chips, regardless of deposit method. If your account has not already been verified, the KYC process is triggered when you attempt to request that withdrawal in the cashier. Once your account is verified, routine KYC does not need to be repeated for each bonus or withdrawal, subject to the continuing obligations in Section 9. Free-chip and free-spin winnings remain in their bonus pockets and do not transfer to the Primary Wallet. Completing wagering or changing the selected balance does not remove the verification requirement.
For clean cryptocurrency play, meaning play funded exclusively by your own cryptocurrency deposits without a bonus, full document verification is not routinely requested. This does not exempt cryptocurrency accounts from customer due diligence or any other required checks. We will require verification whenever applicable law or licence requirements require it, and may request additional verification for suspicious activity, identified risk or payment-ownership concerns, regardless of payment method or amount.
The absence of a routine document request does not waive age, location, payment ownership or other eligibility requirements. We may restrict account functions while necessary verification is outstanding.
3. Mandatory verification documents
When full KYC is required, proof of identity, proof of residence and selfie/liveness verification are all required. Further information may be requested according to risk.
3.1. Proof of identity
Provide an accepted government-issued photo ID: passport, national identity card or driving licence. The document must be genuine, clear and legible, show all four corners and include both sides where applicable.
It must match your registered full name, show your date of birth and photograph, contain a signature where applicable, and remain valid for at least three months after submission. It must establish that you meet the minimum gambling age: 18 or the higher legal age applicable to you.
Documents issued by a restricted or prohibited jurisdiction are not accepted under our eligibility policy, even if the holder resides elsewhere. This is an operator eligibility rule, not a finding of misconduct based on nationality. Contact Support if your documentation or eligibility requires clarification.
3.2. Proof of residence
Provide a bank statement or utility bill issued within the preceding three months, clearly showing your full name and current residential address. The name must match your identity document. The address must be in an eligible jurisdiction. Documents must be genuine and unaltered; contact Support if the standard documents are unavailable.
3.3. Selfie and liveness
Complete the selfie and live-presence steps presented in the secure Sumsub verification flow. Your face must be clearly visible and match the identity document. Follow any instruction to present or hold the submitted ID. Where an ID is displayed, its details and photograph must match the document supplied.
Do not use edited images, another person's likeness, prerecorded substitutes or tools intended to defeat liveness checks. The Privacy Policy and verification notices explain the handling of facial and biometric information, including consent where required.
4. Restricted jurisdictions
The restricted countries and territories are:
Afghanistan, Albania, Armenia, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Costa Rica, Cyprus, Estonia, Greece, Guadeloupe, India, Indonesia, Iran, Iraq, Israel, Kosovo, Laos, Martinique, Mayotte, Moldova, Montenegro, Myanmar, North Macedonia, Pakistan, Philippines, Réunion, Romania, Russia, Serbia, Slovakia, South Africa, Thailand, United Arab Emirates, Vietnam, and Zimbabwe.
The same list applies to residence/access restrictions and the document-issuance restriction above. Additional restrictions required by applicable law, sanctions or binding licence conditions may apply. The General Terms explain location eligibility and handling of ineligible accounts.
5. Additional due diligence
We may request payment-method or cryptocurrency-wallet ownership evidence, transaction records, source-of-funds documents, source-of-wealth information, clarification of activity, a video check or another reasonable verification step where necessary.
The extent of review depends on the account's circumstances, geographic and payment risks, transaction behaviour and available information. Reduced or simplified checks may be used only where appropriate and legally permitted; they do not remove the mandatory full KYC requirement for a bonus-related withdrawal.
Higher-risk cases may require enhanced review. Large wins, unusual activity or discrepancies may prompt questions, but do not by themselves establish wrongdoing.
6. Submission and processing time
Use the designated secure verification process and provide complete, clear and current information. Support is available at support@blazespins.info and through live chat 24/7. Do not email passwords or send sensitive documents through an unapproved channel.
Standard automated verification normally takes a few minutes after a complete submission. This is an expected processing time, not a guarantee. Unclear documents, mismatched information, provider issues or enhanced/manual review can require additional time. We will explain further requirements and provide updates where permitted.
7. Automated results and manual review
Sumsub's automated checks may approve a submission, flag discrepancies or require additional review. If your verification fails or you believe a result is incorrect, contact support@blazespins.info to request manual review. You may provide an explanation, corrected account information or further genuine documentation.
Reasons will be communicated where legally permitted. A request for review does not automatically release funds while a necessary check remains unresolved, but the case will be progressed without unnecessary delay.
8. Incomplete, unsuccessful or fraudulent submissions
Where information is missing or verification is unsuccessful, we may request clarification and temporarily restrict relevant services, including deposits, promotions or withdrawals. The request will explain any submission deadline; no universal deadline is imposed by this policy.
If verification cannot be completed or the account is ineligible, closure may be necessary. We will handle legitimate balances and any lawful refunds according to the General Terms and applicable law. Winnings are not automatically removed merely because they were earned before verification or because a document check failed.
Where evidence establishes false documents, impersonation or another material breach, we may take proportionate action concerning the affected account, benefits or funds and will make reports where required by applicable law or licensing obligations. We may also make reports where otherwise lawfully permitted. Unrelated legitimate funds are not automatically confiscated. We may be restricted by law from sharing investigation details.
9. Continuing obligations and data protection
Keep your name, address and other account details accurate and current. We may require renewed verification when documents expire, information changes or new risk information arises. Prior approval does not prevent a later justified check.
Verification information is used for identity, eligibility, security, fraud prevention and compliance purposes on the grounds described in the Privacy Policy. Access and sharing are limited as appropriate. Records are retained only as long as needed for the applicable purposes and legal obligations, then deleted or anonymised.
For privacy requests or verification complaints, contact support@blazespins.info. The General Terms explain the complaint and independent review process.